Returns & exchanges
Fifteen days to change your mind on collection pieces. Bespoke, engraved and made-to-size pieces are made for you alone, so they cannot be returned — but resizing is complimentary for a year.
Collection pieces
Any piece from the Ring, Earring, Necklace or Bracelet collections can be returned or exchanged within 15 days of delivery, provided it is unworn, unaltered and in its original packaging with the diamond certificate and invoice.
To start a return, message us on WhatsApp or email with your order number. We arrange an insured pickup from your address at no cost to you; please do not post jewellery yourself.
Once the piece reaches our atelier it is inspected against the certificate within two working days. Refunds go back to the original payment method and typically appear within 7–10 working days of approval. Exchanges are dispatched as soon as the replacement is ready.
Bespoke, engraved and made-to-size pieces
Pieces commissioned through the bespoke studio, rings from the ring builder, engraved items and pieces made to a specific size are final sale. Every one of them is approved by you at CAD stage before anything is cast.
If the fit is not right, resizing is complimentary within the first year, and we will always work with you to put a genuine fault right.
Faults and damage
All our pieces carry a lifetime warranty against manufacturing defects. If a stone loosens or a clasp fails through no fault of wear, we repair or replace it free of charge. Damage from accidents, misuse or work by another jeweller is not covered, but we will quote for a repair.
If a delivery arrives damaged or tampered with, refuse it or photograph it before opening and contact us the same day. Every shipment is insured in full until it is signed for.